Shipping policy

FULFILLMENT

  • Please allow at least 24-48 hours of order processing during our business hours Monday thru Friday. Any orders received on weekends and holidays will be fulfilled on the next business day.
  • During holidays, fulfillment may take longer due to larger order volume. Thank you for being patient with us.
  • Any orders with address discrepancies will be fulfilled after the issue is resolved. An email will be sent to the customer to be notified.
  • We reserve the right to fulfill any order. In the event of refusal of fulfillment, we will email the customer the reason of refusal and issue a full refund. Please see our Terms of Service

RETURNS

Return Qualifications:

  • Order must be purchased from joliaroma.com.
  • Products that are unused and unopened are eligible for a return. 
  • No visible signs of use, or any discrepancy with the product. (including accessories)
  • Products must be in its original packaging. 
  • Final Sale Items can not be returned. 
  • Returns shipping costs are to be fulfilled by customer.  

Defective or Damaged Items: 

If you receive any damaged or defective products, please address your concern to hello@joliaroma.com with the customer name, order number, and photo of the damaged or defective product(s) within 30 days from receipt date. Joli Aroma can only accept orders placed joliaroma.com. If Joli Aroma considers the items damaged or defective, the product will be replaced by  joliaroma.com.  If the item is addressed after 30 days the item is only eligible for store credit. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.

Mistake Orders:

If your package is incomplete please send a photo of your entire order including the packing slip to hello@joliaroma.com within 10 days from delivery date. Once confirmed by Joli Aroma the missing item(s) will be replaced by matchabloom.com. After the given timeframe Joli Aroma is subject to deny the mistake inquiry.